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Відгуки клієнтів
Рейтинг
94.3 %
від 22178 відгуків Від реальних клієнтів
Рецензії за національністю:
(9578)
(1741)
(1543)
(1480)
(463)
(435)
(388)
(313)
Відгуки за місцем знаходження:
Останні відгуки:
T**** D******* T******
(4-5 резервацій)
Bulgaria
10.05.2022
Оцінка послуги:
excellent
Otlichno otnoshenie na slujitelite, mnogo dobro obslujvane, lesno i byrzo naemane na avtomobil. Preporychvam Top Rent a Car letishte Sofia i otnovo bih polzval tehnite uslugi.
Оцінка персоналу:
excellent
Час отримання/повернення:
excellent
Оцінка автомобіля:
excellent
Рекомендували б Ви нас:
yes
no
Top Rent A Car:
Здравейте, Благодарни сме за позитивните коментари за Top Rent A Car! Надяваме се да Ви видим скоро! Приятен ден! 
V****** N****** Y******
(1 резервація)
Bulgaria
10.05.2022
Оцінка послуги:
excellent
👍🙂
Оцінка персоналу:
excellent
Час отримання/повернення:
good
Оцінка автомобіля:
excellent
Рекомендували б Ви нас:
yes
no
Plamen Atanasov Marinov
(більше 6 резервацій)
Bulgaria
10.05.2022
Оцінка послуги:
excellent
Оцінка персоналу:
excellent
Час отримання/повернення:
excellent
Оцінка автомобіля:
excellent
Рекомендували б Ви нас:
yes
no
Rosen Stoyanov Totev
(2-3 резервації)
Italy
10.05.2022
Оцінка послуги:
good
Оцінка персоналу:
good
Час отримання/повернення:
excellent
Оцінка автомобіля:
good
Рекомендували б Ви нас:
yes
no
A*** F**** I****
(більше 6 резервацій)
Netherlands
10.05.2022
Оцінка послуги:
very bad
I believe I haven't been informed sufficiently about parking gate card and parking rules at Sofia airport while pick-up the vehicle. When I leave airport after pick-up vehicle, parking card was taken away at gate when I leave airport. When I return the vehicle, I arrived to Sofia Airport around 4:30 in the morning and I get in parking area with regular ticket since I had no longer parking card. I handed-over vehicles keys to drop-off agent Mr. Svetoslav around 8:30 in the morning ( I had a reservation till 17:00) since I had flight . He asked me to pay parking ticket. I disagreed and I told him I won't pay because I haven't been informed about parking rules at Sofia airport. According to me it is final destination of car and it's company's responsibility. Moreover I have been witnessed that other customers who arrived at the same time to airport got into parking area by using parking card , not via regular ticket. This is far away from standard service quality between customers. I discussed long with Drop-off agent and he told me customer service will send me e-mail and deduct money from my deposit. He didn't unlock my deposit and I had to catch my flight. That's way I had to leave. Kindly note that I request full-deposit refund since everything was good with car.
Оцінка персоналу:
very bad
I haven't been informed sufficiently about parking gate card and parking rules at Sofia airport while pick-up the vehicle.
He is arrogant, rude and has no customer satisfaction mentality. He intentionally made me waited without solution and intention to solve since he knew that I was needed to catch my flight.
He is arrogant, rude and has no customer satisfaction mentality. He intentionally made me waited without solution and intention to solve since he knew that I was needed to catch my flight.
Час отримання/повернення:
good
Оцінка автомобіля:
average
Рекомендували б Ви нас:
yes
no
Top Rent A Car:
Dear Mr. Idriz, Thank you for your detailed review. Please, note, that free airport parking, included in the rental price is only for pick up and drop off proccess. Meanwhile if you need to park rented car at the Airport parking during your rent, you need to pay for this service to the airport staff. If you were returned the keys and the documents, just on time, you entered Terminal 2, this cost would be covered by us.
We are sorry, that there was a misunderstanding, but our colleagues act according to the Rental Agreement and you were charged for parking ticket from your deposit. The rest of amount will be unblocked automaticaly.
Hristo Milkov Dimitrov
(більше 6 резервацій)
Bulgaria
09.05.2022
Оцінка послуги:
good
Оцінка персоналу:
excellent
Час отримання/повернення:
good
Оцінка автомобіля:
good
Рекомендували б Ви нас:
yes
no
Nahum Nareznoy
(1 резервація)
Israel
09.05.2022
Оцінка послуги:
excellent
Оцінка персоналу:
excellent
Час отримання/повернення:
good
Оцінка автомобіля:
good
Рекомендували б Ви нас:
yes
no
Georgi Dimchev
(4-5 резервацій)
Bulgaria
09.05.2022
Оцінка послуги:
excellent
Впечатлен съм от качеството на цялостното обслужване. Наемане,връщане и трансфер между терминалите бяха на отлично ниво. Препоръчвам на бъдещите клиенти.
Оцінка персоналу:
excellent
Вежлив, изчерпателен и точен. Получих пълна и точна информация.
Учтив, точен,отзивчив.
Учтив, точен,отзивчив.
Час отримання/повернення:
excellent
Оцінка автомобіля:
excellent
Чудесен нов малък автомобил.
Рекомендували б Ви нас:
yes
no
Top Rent A Car:
Здравейте, Г-н Димчев,
Благодарим Ви сърдечно за прекрасния отзив!
За нас e истинско удоволствие и удовлетворение да прочетем, че сте останали доволни от всички наши услуги и сме оправдали Вашите очаквания!
Ще се радваме да Ви видим отново при нас!
Надяваме се да имате страхотен ден!
Colton Nguyen
(4-5 резервацій)
Trinidad And Tobago
08.05.2022
Оцінка послуги:
excellent
Оцінка персоналу:
excellent
Good.
Denis was very timely and and polite when dropping off the vehicle at Plovdiv Airport. He made the transaction smooth and fast so that I could proceed to airport security. I will definitely rent with Top Rent A Car again.
Denis was very timely and and polite when dropping off the vehicle at Plovdiv Airport. He made the transaction smooth and fast so that I could proceed to airport security. I will definitely rent with Top Rent A Car again.
Час отримання/повернення:
good
Оцінка автомобіля:
good
Рекомендували б Ви нас:
yes
no
Top Rent A Car:
Dear Mr. Casteele,
Thank you for your kind review. We are happy to pass along your comments to the team here at Top Rent A Car! We will be grateful if you share your experiences with our vehicle and if there is something that didn't meet your expectations. Have an awesome day!
G***** B******
(більше 6 резервацій)
Netherlands
08.05.2022
Оцінка послуги:
excellent
Friendly service, car as described. ll
Оцінка персоналу:
good
Час отримання/повернення:
excellent
Оцінка автомобіля:
excellent
Рекомендували б Ви нас:
yes
no
