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Відгуки клієнтів
Рейтинг
93.1 %
від 3765 відгуків Від реальних клієнтів
Рецензії за національністю:
(9578)
(1741)
(1543)
(1480)
(463)
(435)
(388)
(313)
Відгуки за місцем знаходження:
Останні відгуки:
D**** J*******
(2-3 резервації)
Denmark
01.10.2023
Оцінка послуги:
average
Pavel was very nice guy. I wouldn’t rent a car with you another time it’s too mvh paperwork and deposit 1000 leva is too much.
We agreed shuttle to the airport at 5 o’clock but we didn’t go before 5:15.
Svetoslav was very bad at giving good service.
I will never rent a car with you again. The car had several damages but I still had to pay full price. The battery needed a change.
Оцінка персоналу:
bad
Pavel did a good job and was a nice guy.
Svetoslav gave bad service and
Svetoslav gave bad service and
Час отримання/повернення:
average
Оцінка автомобіля:
bad
Рекомендували б Ви нас:
yes
no
Top Rent A Car:
Dear Mr. Jacobsen,
Thank You for Your feedback.
We would like to clarify, that we have not charged You for damages but for missing fuel. According to our terms and conditions, we provide a car with full tank and when returning the vehicle with an incomplete tank, the RENTER pays the missing fuel and an administrative fee according to the official price list.
We understand that you are frustrated by the sanctions imposed and this is most likely the reason for your negative review. We hope for your understanding, as our goal is not to charge our clients without regulation, but to offer a high quality service so that everyone is satisfied and comes back to us again.
We remain available for further communication by email: customer.service@toprentacar.bg.
Best regards,
Top rent a car 
E****** B******
(4-5 резервацій)
Switzerland
25.09.2023
Оцінка послуги:
average
Оцінка персоналу:
average
Час отримання/повернення:
good
Оцінка автомобіля:
good
Рекомендували б Ви нас:
yes
no
Raphael Reyes Barretto
(4-5 резервацій)
United States
07.09.2023
Оцінка послуги:
average
You need more agents. Pick up waiting time almost one hour. Returning the car, we waited for 40-45 mins in the parking garage for an agent. You need to hire more staff so customers are not waiting for very long. Otherwise, the staff members were excellent and pleasant. Car was great. Just the wait times need to improve
Оцінка персоналу:
excellent
Knowledgeable and helpful. Explained everything in detail.
Quick once he was available
Quick once he was available
Час отримання/повернення:
very bad
Оцінка автомобіля:
excellent
Рекомендували б Ви нас:
yes
no
Gabrielius Alekna
(1 резервація)
United States
02.08.2023
Оцінка послуги:
average
We were late to return the car by less than a day, but were charged for two extra days.
Оцінка персоналу:
good
The agent was very nice, but the process took 1,5 hours.
Час отримання/повернення:
average
Оцінка автомобіля:
average
The trunk capacity was smaller than advertised. It said that it fits in 2 large and 3 small bags, but in reality fitted decidedly fewer. Also the lights were short and not strong enough, making driving at night somewhat challenging. However, driver-assist features were pretty good.
Рекомендували б Ви нас:
yes
no
Frode Nilsen
(1 резервація)
Norway
23.07.2023
Оцінка послуги:
average
Recommend to order online, tried to order by phone and email, but gave us problems. The information in the email give you the choice of ordering by email or attached link, use the link!
Оцінка персоналу:
good
Some misunderstanding, but good after all.
Nice and quick closure.
Nice and quick closure.
Час отримання/повернення:
good
Оцінка автомобіля:
good
Not very good luggage capacity, 2 suitcases at best. Otherwise a very good car.
Рекомендували б Ви нас:
yes
no
Ulrich Lammer
(більше 6 резервацій)
Austria
23.07.2023
Оцінка послуги:
average
All good, except that we had to pick up the car outside the airport. This without any previous notification and with a unreasonable explanation.
All the rest good.
Оцінка персоналу:
good
Час отримання/повернення:
average
Оцінка автомобіля:
excellent
Рекомендували б Ви нас:
yes
no
L***** K******
(1 резервація)
Latvia
11.07.2023
Оцінка послуги:
average
The manager didn’t unblock my deposit from my cart
Оцінка персоналу:
average
Час отримання/повернення:
average
Оцінка автомобіля:
good
Рекомендували б Ви нас:
yes
no
Top Rent A Car:
Dear Mr. Komarov,
Thank You for Your signal. Your case has been forwarded to the finance department. Our colleagues will make a through check and contact You as soon as possible.
Thank you for your patience.
Sincerely,
Top rent a car
K****** K****
(більше 6 резервацій)
Turkey
17.06.2023
Оцінка послуги:
average
You charged me penalty fee for 30 min. delay, but I had to wait 20 minutes for repayment of my deposit.
So do I have to charge you for your delay, too?
Оцінка персоналу:
average
Час отримання/повернення:
average
Оцінка автомобіля:
good
Рекомендували б Ви нас:
yes
no
Roger Von Bergen
(2-3 резервації)
Switzerland
17.06.2023
Оцінка послуги:
average
Оцінка персоналу:
average
Час отримання/повернення:
good
Оцінка автомобіля:
excellent
Рекомендували б Ви нас:
yes
no
Top Rent A Car:
Dear Mr. Von Bergen,
We always encourage our clients to directly contact us whenever they experience any inconveniences. We would like to look into this further but need some more information. Please email customer.service@toprentacar.bg with more details of your experience. Thank You in advance!
Top Rent A Car
G****** V****** V********
(1 резервація)
Austria
17.06.2023
Оцінка послуги:
average
Wir haben das Auto in einer dunklen Tiefgarage übernommen.
Wir haben jede Menge Fotos gemacht mit der Taschenlampe vom Handy so haben wir bei den
Radkappen die Kratzer nicht gesehn.
Am Schluss haben wir für Kratzer bei den Radkappen
die wir nicht gemacht haben ,€ 145,00 bezahlt.
Mann sagte und das wir das Auto am Flughafen direkt
abgeben können, das war auch nicht so, fasst hätten wir den Flug verpasst.
Der Mann am Schalter am Flughafen war unfreundlich, konnte kaum Englisch und wollte mir nicht helfen.
Оцінка персоналу:
average
Час отримання/повернення:
average
Оцінка автомобіля:
excellent
Рекомендували б Ви нас:
yes
no
Top Rent A Car:
Dear Mr. Vallaster,
Thank you for sharing your experience!
We are sorry that you've faced inconvenience upon returning the car.
When there is any damage on the car our colleagues always take photos as evidence and if there is a need we can always provide them and we add them in the protocol before each rent.
Our company has been operating on the rental car market for many years and we never charge our customers unreasonably, since our main goal is to develop our business by having satisfied customers who use our services and recommend them to friends, but not to plant fictitious evidence to our customers in order to take money from them. We respect our customers, but we have our terms and conditions and we follow them, we rely on our customers to respect them too.
Kind Regards,
Top Rent A Car 
