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Відгуки клієнтів
Рейтинг
94.3 %
від 22178 відгуків Від реальних клієнтів
Рецензії за національністю:
(9578)
(1741)
(1543)
(1480)
(463)
(435)
(388)
(313)
Відгуки за місцем знаходження:
Останні відгуки:
Ali Nesridin Durgut
(4-5 резервацій)
Bulgaria
27.07.2023
Оцінка послуги:
excellent
Оцінка персоналу:
excellent
Час отримання/повернення:
excellent
Оцінка автомобіля:
excellent
Рекомендували б Ви нас:
yes
no
Marina Kaplan
(2-3 резервації)
Israel
27.07.2023
Оцінка послуги:
excellent
Оцінка персоналу:
excellent
Час отримання/повернення:
good
Оцінка автомобіля:
excellent
Рекомендували б Ви нас:
yes
no
P***** M******
(1 резервація)
United States
27.07.2023
Оцінка послуги:
bad
The car was ok but the pick up team was terrible- not professional at all. Disappointing very disappointing.
Оцінка персоналу:
bad
I cannot tell if I have the right man because you have no picture but the person who processed my paperwork was bored, not interested, disrespectful. Only the minimum amount of service was provided
, and I had to press for that minimum
Professional competent, good man, good representative for your company
Professional competent, good man, good representative for your company
Час отримання/повернення:
average
Оцінка автомобіля:
average
Not powerful enough
Рекомендували б Ви нас:
yes
no
Top Rent A Car:
Dear Mr. Miolene,
Thank you for your feedback.
We are sorry to hear that you were not satisfied with our team. We always carefully select employees in our company and provide them professional training, so that all customers are served at the highest level. We would like to ask you to email us a little more information about your rental on customer.service@toprentacar.bg, as it will help us to improve the quality of our services.
Thank you in advance!
Top rent a car
M***** A********
Sweden
Sweden
26.07.2023
Оцінка послуги:
good
Оцінка персоналу:
good
Час отримання/повернення:
excellent
Оцінка автомобіля:
excellent
Super with A small car when you are drivning in small towns.
Рекомендували б Ви нас:
yes
no
Lucian Lisov
(більше 6 резервацій)
Romania
26.07.2023
Оцінка послуги:
excellent
Excelent service and great ride.
Оцінка персоналу:
excellent
Anton was very polite and helpful. Thank you
Anton was very polite and helpful. Thank you.
Anton was very polite and helpful. Thank you.
Час отримання/повернення:
good
Оцінка автомобіля:
excellent
Рекомендували б Ви нас:
yes
no
Stoyan Angelov Denev
(більше 6 резервацій)
Bulgaria
26.07.2023
Оцінка послуги:
excellent
Оцінка персоналу:
excellent
Супер
Супер
Супер
Час отримання/повернення:
excellent
Оцінка автомобіля:
excellent
Рекомендували б Ви нас:
yes
no
Atanas Ignatov
(4-5 резервацій)
Bulgaria
26.07.2023
Оцінка послуги:
excellent
Оцінка персоналу:
excellent
Час отримання/повернення:
excellent
Оцінка автомобіля:
excellent
Рекомендували б Ви нас:
yes
no
Z******* I****** P***********
(4-5 резервацій)
Bulgaria
26.07.2023
Оцінка послуги:
very bad
Extremely slow reception when renting
Extremely slow reception when returning
Inadequate previous damage marking - counting on not being able to prove them wrong
Inadequate support when filling documentation resulting in penalising customers
Contacting via number identified as spam number
Unsuccessful attempted call equals client refusing a contact
Bottom line - everything is the customer's fault
Customer service - will explain why it is customer's fault
Price for losing a customer = 200 EUR
To avoid
Оцінка персоналу:
very bad
Extremely slow reception when renting
Extremely slow reception when returning
Inadequate previous damage marking - counting on not being able to prove them wrong
Inadequate support when filling documentation resulting in penalising customers
Contacting via number identified as spam number
Unsuccessful attempted call equals client refusing a contact
Bottom line - everything is the customer's fault
Customer service - will explain why it is customer's fault
Price for losing a customer = 200 EUR
To avoid
Extremely slow reception when renting Extremely slow reception when returning Inadequate previous damage marking - counting on not being able to prove them wrong Inadequate support when filling documentation resulting in penalising customers Contacting via number identified as spam number Unsuccessful attempted call equals client refusing a contact Bottom line - everything is the customer's fault Customer service - will explain why it is customer's fault Price for losing a customer = 200 EUR To avoid
Extremely slow reception when renting Extremely slow reception when returning Inadequate previous damage marking - counting on not being able to prove them wrong Inadequate support when filling documentation resulting in penalising customers Contacting via number identified as spam number Unsuccessful attempted call equals client refusing a contact Bottom line - everything is the customer's fault Customer service - will explain why it is customer's fault Price for losing a customer = 200 EUR To avoid
Час отримання/повернення:
very bad
Оцінка автомобіля:
average
Extremely slow reception when renting
Extremely slow reception when returning
Inadequate previous damage marking - counting on not being able to prove them wrong
Inadequate support when filling documentation resulting in penalising customers
Contacting via number identified as spam number
Unsuccessful attempted call equals client refusing a contact
Bottom line - everything is the customer's fault
Customer service - will explain why it is customer's fault
Price for losing a customer = 200 EUR
To avoid
Рекомендували б Ви нас:
yes
no
Top Rent A Car:
Dear Mrs. Popgeorgieva,
Thank You for your review.
We value the opinion of all our customers.
We are very sorry that you had to deal with unexpected expenses during your rental but we want to assure you that we never tax our customers unfairly. We cannot agree that you have not received adequate service, as our staff provided you with maximum support and assistance, both by phone and by email, as well as in the office.
You have used our services before and as a regular customer, you know that our representatives act on the basis of the terms of the contract, but nevertheless they always strive to help our clients, since our cooperation with you is important to us. At the beginning of each rental, our representatives carefully inspect all cars and describe all scratches and damages in the contract.
We really hope that you will change your mind about us and use our services more than once, as we really appreciate our cooperation. Looking forward to hearing from you.
Kind regards,
Top rent a car
Yosef Niazof
(1 резервація)
Israel
26.07.2023
Оцінка послуги:
excellent
Оцінка персоналу:
excellent
Час отримання/повернення:
average
Оцінка автомобіля:
excellent
Рекомендували б Ви нас:
yes
no
Nevelina Ivanova Georgieva
(4-5 резервацій)
Bulgaria
25.07.2023
Оцінка послуги:
excellent
Оцінка персоналу:
excellent
Час отримання/повернення:
excellent
Оцінка автомобіля:
excellent
Рекомендували б Ви нас:
yes
no
