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Відгуки клієнтів
Рейтинг
94.3 %
від 22178 відгуків Від реальних клієнтів
Рецензії за національністю:
(9578)
(1741)
(1543)
(1480)
(463)
(435)
(388)
(313)
Відгуки за місцем знаходження:
Останні відгуки:
C**** W*** D*****
(більше 6 резервацій)
Bulgaria
26.04.2023
Оцінка послуги:
excellent
Оцінка персоналу:
excellent
Час отримання/повернення:
good
Оцінка автомобіля:
excellent
Рекомендували б Ви нас:
yes
no
D***** I***** Y*****
(більше 6 резервацій)
Bulgaria
26.04.2023
Оцінка послуги:
excellent
Оцінка персоналу:
excellent
Час отримання/повернення:
excellent
Оцінка автомобіля:
excellent
Рекомендували б Ви нас:
yes
no
Lyubomir Zhechev Dobrev
(більше 6 резервацій)
Bulgaria
26.04.2023
Оцінка послуги:
excellent
Оцінка персоналу:
excellent
Час отримання/повернення:
excellent
Оцінка автомобіля:
excellent
Рекомендували б Ви нас:
yes
no
B**** N******* G********
(4-5 резервацій)
Bulgaria
26.04.2023
Оцінка послуги:
excellent
Оцінка персоналу:
excellent
Час отримання/повернення:
excellent
Оцінка автомобіля:
bad
Рекомендували б Ви нас:
yes
no
Evgenii Gromtsev
(більше 6 резервацій)
Bulgaria
26.04.2023
Оцінка послуги:
bad
This is not the first time I have used your company. I booked the car ten days in advance. The car was supposed to be with a navigator. However, when I came to get it, I was told that the booked car can not issue and made a replacement car. They gave me a car of the same class, but without a navigator. When I realized that the navigator in the car does not work, I came to your office two hours later. On that day, there was only one Nikolet working and I waited to ask a question for half an hour. I asked Nicoleta to give me a navigator or change the car, but she could not help me. For me it is strange not to get the requested car with an early reservation, you gave the impression of a large company with established business processes and a large fleet of cars. I indicated that I would recommend your services to friends, as the last three times were great. This rental has disappointed me and I hope you sort out the situation and set things right. And I would like to be informed in advance of a replacement car.
Оцінка персоналу:
good
When I turned the car in, the employee didn't say hello.
He's very friendly
He's very friendly
Час отримання/повернення:
average
Оцінка автомобіля:
good
Рекомендували б Ви нас:
yes
no
Top Rent A Car:
Dear Mr. Gromcev,
Thank You for Your feedback!
We are sorry to hear that not all aspects of the rent went as you planned.
We apologize for the inconvenience caused. Thank you for your signal, we will conduct a thorough review and make sure that situations like this do not happen again.
Your reviews help us improve the quality of our services day-by-day.
We hope to see you again as our customer and wish you a successful day! 
Stephan Keller
(1 резервація)
Germany
26.04.2023
Оцінка послуги:
excellent
Оцінка персоналу:
good
Час отримання/повернення:
good
Оцінка автомобіля:
average
Рекомендували б Ви нас:
yes
no
Atanas Rumenov Rankov
(1 резервація)
Bulgaria
25.04.2023
Оцінка послуги:
good
Оцінка персоналу:
excellent
Час отримання/повернення:
average
Оцінка автомобіля:
good
Рекомендували б Ви нас:
yes
no
R******* B***
(1 резервація)
Malta
25.04.2023
Оцінка послуги:
excellent
Great staff makes an excellent company well done to the HR who's hiring truly wonderful staff!
Will come again next month, thank you.
Оцінка персоналу:
excellent
Very lovely fella.
Very polite and educated woman my friends and wife always had a great service from her. Make sure not to lose her.
Very polite and educated woman my friends and wife always had a great service from her. Make sure not to lose her.
Час отримання/повернення:
excellent
Оцінка автомобіля:
excellent
Great car overall
Рекомендували б Ви нас:
yes
no
N***** I*****
(більше 6 резервацій)
Bulgaria
25.04.2023
Оцінка послуги:
excellent
Оцінка персоналу:
excellent
Час отримання/повернення:
excellent
Оцінка автомобіля:
good
Рекомендували б Ви нас:
yes
no
Tomas Delaney
(1 резервація)
Ireland
25.04.2023
Оцінка послуги:
average
The car was as agreed but 100 kms less than a full tank of fuel. The charging cable for the hotspot was faulty and constantly falling out making the hotspot unit useless. When I highlighted this to the your rep at pick up stage his response was that I needed to buy my own cable for the unit.
Оцінка персоналу:
average
Gospodin was professional and answered any questions we had. It was a shame he didn’t check the hotspot unit we had rented as he would have found the cable was faulty and would likely have replaced it. Overall I found him good to deal with.
Very to the point and not friendly or helpful. When I pointed out the hotspot unit had a faulty cable, he told me to go buy my own cable. I rate him average to poor.
Very to the point and not friendly or helpful. When I pointed out the hotspot unit had a faulty cable, he told me to go buy my own cable. I rate him average to poor.
Час отримання/повернення:
good
Оцінка автомобіля:
excellent
Hyundai Tucson. Nice car but the boot isn't as big as you might expect, no biger than something like a Ford Mondeo.
Рекомендували б Ви нас:
yes
no
Top Rent A Car:
Dear Mr. Delaney,
Thank You for Your feedback!
Our colleagues from the customer service department will make a thorough check on your case and we will contact you in a short period of time to resolve the situation.
Thank you for your signal and we remain at your disposal for further communication. 
