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Відгуки клієнтів
Рейтинг
96.0 %
від 821 відгуків Від реальних клієнтів
Рецензії за національністю:
(9578)
(1741)
(1543)
(1480)
(463)
(435)
(388)
(313)
Відгуки за місцем знаходження:
Останні відгуки:
R**** S******
(1 резервація)
Poland
06.10.2018
Оцінка послуги:
good
Pick up excellent. Phone service during day was amazing, person on phone was nice and provided very good service and all information. I like that you recognizing phone numer during call. I got information that on drop off I should call office first. Person who was talking with me give me feeling like "why I'm calling". Should tell me that I should go to level -4 and leave car there. And it took me some time to find out that your drop off base is on level -4. But in general I'm very happy.
Оцінка персоналу:
good
On time. Provide all information. Renting process was fast and smooth. Aleksander could have this smile all the time then I could give excellent.
Person on drop off was as well very professional with good attitude to costumer. After when I found -4 level whole process was smooth and fast.
Person on drop off was as well very professional with good attitude to costumer. After when I found -4 level whole process was smooth and fast.
Час отримання/повернення:
good
Оцінка автомобіля:
excellent
Рекомендували б Ви нас:
yes
no
Daniel Marsalek
Czech Republic
Czech Republic
07.06.2018
Оцінка послуги:
good
Оцінка персоналу:
bad
Час отримання/повернення:
average
Оцінка автомобіля:
good
Рекомендували б Ви нас:
yes
no
S***** M******
Bulgaria
Bulgaria
11.05.2018
Оцінка послуги:
good
Оцінка персоналу:
excellent
Час отримання/повернення:
excellent
Оцінка автомобіля:
good
Рекомендували б Ви нас:
yes
no
D***** M****** K V** G****
Belgium
Belgium
08.05.2018
Оцінка послуги:
good
Оцінка персоналу:
average
we had to wait for more then half an hour before he could help us, there were a lot of people on the same moment.
I would like to speed up the process to get the car as soon as possible, as the account is filled in on my wife's name Mariya Krasteva and when I am the driver, aparently it give a problem.
In future I would like to have that I don't have to fill in all forms again, like address, passport, drivers licence, etc it take's to much time, I have rented already many times and it's Always the same story, could you please contact me or my wife to solve this issue for the future ?
fast and correct.
fast and correct.
Час отримання/повернення:
average
Оцінка автомобіля:
good
car very good but a small trunk.
Рекомендували б Ви нас:
yes
no
Rami Yusein
(більше 6 резервацій)
Bulgaria
05.05.2018
Оцінка послуги:
good
Оцінка персоналу:
good
Час отримання/повернення:
good
Оцінка автомобіля:
good
Рекомендували б Ви нас:
yes
no
Ali Abbas
(1 резервація)
Belgium
23.04.2018
Оцінка послуги:
good
Nice service good new car. I love the drop off and pick up service.
Оцінка персоналу:
good
Cool very communicative guy says everything load and clear.
Very helpful agent funny and enthusiastic. You should hire him permanently:D
Very helpful agent funny and enthusiastic. You should hire him permanently:D
Час отримання/повернення:
good
Оцінка автомобіля:
excellent
Рекомендували б Ви нас:
yes
no
Jan Kunnen
(2-3 резервації)
Belgium
23.04.2018
Оцінка послуги:
good
I had to wait an hour for the drop-off of the car. I understand things can go wrong but having a phone-number of the agent would make it a lot easier.
Everything else was in order. Quick service, good price quality, suitable car ...
Оцінка персоналу:
average
Час отримання/повернення:
average
Оцінка автомобіля:
good
Рекомендували б Ви нас:
yes
no
S***** L***** T*****
(1 резервація)
England
17.04.2018
Оцінка послуги:
good
Оцінка персоналу:
good
Час отримання/повернення:
good
Оцінка автомобіля:
good
Рекомендували б Ви нас:
yes
no
Charalampos Bournousouzis
Belgium
Belgium
14.04.2018
Оцінка послуги:
good
Оцінка персоналу:
good
Час отримання/повернення:
good
Оцінка автомобіля:
good
Рекомендували б Ви нас:
yes
no
Ivan Daniels
England
England
20.02.2018
Оцінка послуги:
good
some of the extras we had booked were not picked up by agent or your system. it has been rectified quickly though. no GPS
Оцінка персоналу:
good
Час отримання/повернення:
good
Оцінка автомобіля:
good
Рекомендували б Ви нас:
yes
no
Top Rent A Car:
Dear Mr. Daniels,
Thank you for sharing your experience!
We apologize about the mistake with the extras you ordered. We are happy, that we solved quickly the problem!
You had the chance to drive brand new Renault Capture, at 1000 km millage with navigation. Please, bear in mind, that if you have any problems with the car or as you had with the GPS navigation you can always use our Call Center, which works 24/7 and can give you solutions to all your needs or contact our agent.
Kind Regards,
Top Rent A Car 
