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Відгуки клієнтів
Рейтинг
94.0 %
від 14037 відгуків Від реальних клієнтів
Рецензії за національністю:
(9578)
(1741)
(1543)
(1480)
(463)
(435)
(388)
(313)
Відгуки за місцем знаходження:
Останні відгуки:
Ronen Petilon
(1 резервація)
Israel
06.10.2023
Оцінка послуги:
average
Thank you very much for asking.
I would like to point out that Rostislav behaved shamefully, insulted me, he was very aggressive, short-tempered, and certainly gave a bad name to Top rent a car company !
In contrast, Denis at the drop -off was the complete opposite, and he deserves nothing but praise & only good wards.
Оцінка персоналу:
average
Very very bad !!!
Just great
Just great
Час отримання/повернення:
good
Оцінка автомобіля:
excellent
very good in all meanings
Рекомендували б Ви нас:
yes
no
Top Rent A Car:
Dear Mr. Petilon,
Thank you for taking your time on writing your review. We know how important is for our clients to feel comfortable and to enjoy their trip. We are always trying to provide the best car rental service and the professionalism of our staff is very important part of achieving our purpose. That is why we will take your signal into consideration and we will conduct a detailed review of how a colleague serves customers. We really hope that this situation did not affect your trip too negatively and we hope to see you again and provide you the level of service that each of our customers deserves. Have a great day!
Top rent a car
T***** K*******
(1 резервація)
Germany
04.10.2023
Оцінка послуги:
average
The Transfer was to complicate
The waiting time is to long > 20 minutes
Оцінка персоналу:
excellent
Час отримання/повернення:
good
Оцінка автомобіля:
good
Рекомендували б Ви нас:
yes
no
Top Rent A Car:
Dear Mr. Keilbach,
We apologize for the inconvenience you experienced with our shuttle service, particularly the extended waiting time of over 20 minutes. We understand that your time is valuable, and such delays are far from the level of service we aim to provide.
During the high tourist season, unexpected delays in our shuttle service can indeed occur, however it happens rarely. Your feedback is important to us, as we are continuously working to improve our processes to ensure more efficient services for our customers.
To offer more flexibility to our customers, we have recently introduced two different ways to pick up our rental cars, as described on our website. You can now choose between airport pick-up, which incurs an additional fee due to the increased airport fees and rents imposed by landlords, or office pick-up. To maintain competitive pricing and provide the best service at the most affordable rates, these changes have become necessary.
We hope that this situation has not significantly impacted your overall rental experience. Your satisfaction is important to us, and we look forward to the opportunity to welcome you as our customer again.
Best regards,
Top Rent a Car 
C*********** P*****
(4-5 резервацій)
Cyprus
03.10.2023
Оцінка послуги:
average
Оцінка персоналу:
average
Час отримання/повернення:
good
Оцінка автомобіля:
very bad
The car was ok (brand new) but the tyres were cheap winter tyres made in Serbia.Without hitting the car anywhere the tyre went flat and had to change the whole tyre.
The damage on the tyre was on the inside of the wheel, right where the tyre fits on the alloy and could not be repaired. Tyre specialist told me that the tyre was faulty and is impossible for that to have happened on the road given where it was and how it was.
Car not safe and toprental charge me 100 euros for damage (the 4 tyres are not even worth 100 euros).They refused my arguments despite having a report with photos/video and report from tyre shop.
CAR NOT SAFE
Рекомендували б Ви нас:
yes
no
Top Rent A Car:
Dear Mr. Petrou,
Thank You for Your feedback.
We are very attentive to the technical support of our cars before the start of each rental. Each car undergoes a thorough inspection for the safety and comfortable trip of our customers. We always take care of purchasing high-quality tires, but we cannot foresee that during your trip an accident may occur and your tire will go flat. Our colleagues provided you with the necessary technical support and subsequently acted based on the terms of the contract.
We apologize that You had to face certain inconvenience during Your rent and hope that we will see You again as our customer in future.
Have a nice day!
Kind regards,
Top rent a car 
Yoni Stephan
(більше 6 резервацій)
Israel
01.10.2023
Оцінка послуги:
average
The new pickup location is not so good.
Оцінка персоналу:
excellent
Rostislav was just Great! No.1 agent ever. Very responsive and helpful. Recommend promoting him to a senior management position.
Час отримання/повернення:
good
Оцінка автомобіля:
average
Рекомендували б Ви нас:
yes
no
D**** J*******
(2-3 резервації)
Denmark
01.10.2023
Оцінка послуги:
average
Pavel was very nice guy. I wouldn’t rent a car with you another time it’s too mvh paperwork and deposit 1000 leva is too much.
We agreed shuttle to the airport at 5 o’clock but we didn’t go before 5:15.
Svetoslav was very bad at giving good service.
I will never rent a car with you again. The car had several damages but I still had to pay full price. The battery needed a change.
Оцінка персоналу:
bad
Pavel did a good job and was a nice guy.
Svetoslav gave bad service and
Svetoslav gave bad service and
Час отримання/повернення:
average
Оцінка автомобіля:
bad
Рекомендували б Ви нас:
yes
no
Top Rent A Car:
Dear Mr. Jacobsen,
Thank You for Your feedback.
We would like to clarify, that we have not charged You for damages but for missing fuel. According to our terms and conditions, we provide a car with full tank and when returning the vehicle with an incomplete tank, the RENTER pays the missing fuel and an administrative fee according to the official price list.
We understand that you are frustrated by the sanctions imposed and this is most likely the reason for your negative review. We hope for your understanding, as our goal is not to charge our clients without regulation, but to offer a high quality service so that everyone is satisfied and comes back to us again.
We remain available for further communication by email: customer.service@toprentacar.bg.
Best regards,
Top rent a car
James William Norris
(1 резервація)
United Kingdom
26.09.2023
Оцінка послуги:
average
Agent very good but pickup location was abysmal. I was advised the office was in the Terminal. Drop agent also very good but again location of drop site was a problem. We waited 30 minutes for shuttle to airport which almost caused me to miss my flight!
Оцінка персоналу:
excellent
Very good customer service experience.
As mentioned, the problem with location too far from Terminal!
As mentioned, the problem with location too far from Terminal!
Час отримання/повернення:
average
Оцінка автомобіля:
excellent
Easy to drive and very comfortable
Рекомендували б Ви нас:
yes
no
Top Rent A Car:
Dear Mr. Norris,
Thank You for Your feedback!
We would like to inform you that we now offer two different ways to pick up our rental cars, which are described on our website: airport pick-up after paying an additional fee or office pick-up. This is due to the increase in airport fees and rents by landlords (airports). In order to keep our prices low and continue to offer the best service at the best price, we need to make changes to our service. We at "Top Rent A Car" recommend customers to choose office pickup, thus the service is not subject to additional fees. In Sofia, you can pick up your car from our central office after a free shuttle bus ride, and the ride from the airport entrance to the office takes about 5 minutes. When making the reservation and marking Sofia-Airport on the website, 2 options are displayed: free shuttle service or pickup from the terminal (for which the given additional fee is also displayed). We hope that this situation has not changed your overall rental experience and will be glad to see you again as our client. Best regards, Top rent a car
E****** B******
(4-5 резервацій)
Switzerland
25.09.2023
Оцінка послуги:
average
Оцінка персоналу:
average
Час отримання/повернення:
good
Оцінка автомобіля:
good
Рекомендували б Ви нас:
yes
no
I*** V*************
(1 резервація)
Germany
20.09.2023
Оцінка послуги:
average
Оцінка персоналу:
excellent
Some inconvenience because the company tried to make me work for them due to some issues with insurance papers and stickers.
Час отримання/повернення:
good
Оцінка автомобіля:
good
Рекомендували б Ви нас:
yes
no
Stefan Atanasov Zahariev
(більше 6 резервацій)
Bulgaria
19.09.2023
Оцінка послуги:
average
Оцінка персоналу:
average
The car was booked for 2 pm, managed to get it at 4 pm. Asked to wait outside more than an hour where temp. was above 30. Unfriendly staff, disparagement.
Friendly. Can't blame him for the delay. was quite busy.
Friendly. Can't blame him for the delay. was quite busy.
Час отримання/повернення:
bad
Оцінка автомобіля:
excellent
A bit small for me, otherwise not too bad. Weak engine, good comfort, in summary 5/10
Рекомендували б Ви нас:
yes
no
Y***** M****** D*********
(більше 6 резервацій)
Bulgaria
17.09.2023
Оцінка послуги:
average
Колата не беше добре изчистена при вземане , не получих карти за отстъпки, Топ рента кар трябваше дами възстанови една сума все още нищо не съм получил за тях, и последното до сега връщането на автомобила беше в летището а сега се оказа във централния офис защо не съм получил такава информация .
Оцінка персоналу:
excellent
Час отримання/повернення:
excellent
Оцінка автомобіля:
good
Рекомендували б Ви нас:
yes
no
Top Rent A Car:
Здравейте г-н Дурмушали,
Благодарим Ви, че сте отделили време да споделите какви са впечатленията Ви от нашата услуга. Отзивите на нашите клиенти ни помагат да подобряваме качеството на предлаганите услуги.
Ще направим обстойна проверка по Вашия случай и ще се свържем с Вас в най-краткия срок!
Благодарим Ви за търпението и за подадения сигнал.
С Уважение,
Top rent a car 
