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Відгуки клієнтів
Рейтинг
94.0 %
від 14037 відгуків Від реальних клієнтів
Рецензії за національністю:
(9578)
(1741)
(1543)
(1480)
(463)
(435)
(388)
(313)
Відгуки за місцем знаходження:
Останні відгуки:
David Mishaly
(1 резервація)
Israel
24.06.2022
Оцінка послуги:
very bad
Оцінка персоналу:
very bad
Час отримання/повернення:
average
Оцінка автомобіля:
good
Рекомендували б Ви нас:
yes
no
Nadav Preisler
(1 резервація)
Israel
24.06.2022
Оцінка послуги:
excellent
Оцінка персоналу:
good
Час отримання/повернення:
good
Оцінка автомобіля:
excellent
Рекомендували б Ви нас:
yes
no
Andrei Zaichuk
(більше 6 резервацій)
Israel
24.06.2022
Оцінка послуги:
excellent
Оцінка персоналу:
excellent
Час отримання/повернення:
excellent
Оцінка автомобіля:
excellent
Рекомендували б Ви нас:
yes
no
A**** G****** A**** P********
(більше 6 резервацій)
France
23.06.2022
Оцінка послуги:
excellent
Good car and good service for now !
Оцінка персоналу:
excellent
Excellent !
Excellent too.
Excellent too.
Час отримання/повернення:
good
Оцінка автомобіля:
excellent
I'm not sure it is the best price, but the price is clear !
Nothung "hide" ! I appreciate that !!! 👍
And the possibility to pay with debit card !!!!!!
Рекомендували б Ви нас:
yes
no
K**** D******** P******
(1 резервація)
Bulgaria
23.06.2022
Оцінка послуги:
good
Оцінка персоналу:
excellent
Час отримання/повернення:
excellent
Оцінка автомобіля:
excellent
Рекомендували б Ви нас:
yes
no
M******** K******** M*****
(2-3 резервації)
Bulgaria
22.06.2022
Оцінка послуги:
excellent
Лесна резервация, бърза процедура по взимане и връщане на автомобила - удовлетворена съм от услугата и качеството.
Оцінка персоналу:
excellent
Час отримання/повернення:
good
Оцінка автомобіля:
excellent
Рекомендували б Ви нас:
yes
no
Stefan Georgiev Stoyanov
(1 резервація)
Bulgaria
22.06.2022
Оцінка послуги:
excellent
Оцінка персоналу:
excellent
Час отримання/повернення:
excellent
Оцінка автомобіля:
excellent
Рекомендували б Ви нас:
yes
no
Toni Dobromirov Dimitrov
(1 резервація)
Bulgaria
22.06.2022
Оцінка послуги:
excellent
Отлично обслужване, добре поддържан автомобил. Успех!
Оцінка персоналу:
excellent
Час отримання/повернення:
excellent
Оцінка автомобіля:
excellent
Рекомендували б Ви нас:
yes
no
W****** A**** P******
(більше 6 резервацій)
Austria
22.06.2022
Оцінка послуги:
excellent
Оцінка персоналу:
excellent
Час отримання/повернення:
excellent
Оцінка автомобіля:
excellent
Рекомендували б Ви нас:
yes
no
Dmitriy Getselter
(1 резервація)
Israel
21.06.2022
Оцінка послуги:
very bad
The worst service experience I have ever had.
Finding a place to pick up the vehicle was problematic. It was at minus 4 floor in the underground parking lot of the airport, with no convenient or visible signs.
The vehicle we received began to make strange noises when changing gear after about 10 km of driving.
After inquiring in front of a head office and according to their instruction we went back to the same delivery point to get another vehicle.
That means the vehicle we received was not inspected at all prior to delivery by the company staff.
We received the other vehicle only after about two hours of waiting.
Our trip, which included three adults and three children aged 9 to 12, and 6 large suitcases, started with a delay of over 3 hours, which required us to make last minute changes in our plans, without any compensation or even regret for the mental anguish caused by Top Rent A Car.
The company's representative gave us a discount card for refueling at several gas stations, claiming that we would receive a discount of about 10%. This too turned out to be incorrect. We received a 1.5% discount.
At the end of the trip, when we returned the vehicle, the company representative claimed that the vehicle was too dirty (it was few crumbs from the children's snack eaten on the trip) and that we had to pay an astronomical sum of 70 euros as a fine on the condition of the vehicle or independently wash the vehicle. Of course, the second option was not relevant to us because we worried about boarding time.
It is important to note that at no point was the issue of car cleaning emphasized as part of the rental conditions. What’s more, it turns out that to read about the issue in the lease, we had to guess that one had to scan a QR code and then get access to a document containing the relevant details.
In conclusion, Top Rent A Car, as the largest car rental company in Bulgaria, has proven to be a cheap company, which does not respect its customers, hides important details about financial fines and causes heartache instead of pleasant experiences for the country's tourists.
My recommendation is choose the services of any other companies, but if you really have to choose this company - read the contract well.
Оцінка персоналу:
very bad
very low service level
very unpleasant person, very low service level
very unpleasant person, very low service level
Час отримання/повернення:
average
Оцінка автомобіля:
bad
use other company
Рекомендували б Ви нас:
yes
no
