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Відгуки клієнтів
Рейтинг
90.9 %
від 435 відгуків Від реальних клієнтів
Рецензії за національністю:
(9578)
(1741)
(1543)
(1480)
(463)
(435)
(388)
(313)
Відгуки за місцем знаходження:
Останні відгуки:
Dionisio Vian Hoyos
(1 резервація)
Spain
23.09.2026
Оцінка послуги:
good
In general good. The car was quite old, and suspension was not ok.
Оцінка персоналу:
excellent
Very good. We really appreciated that he/she could speak Spanish. It was great.
Very good and very fast.
Very good and very fast.
Час отримання/повернення:
average
Оцінка автомобіля:
average
Рекомендували б Ви нас:
yes
no
D***** P****** O****
(1 резервація)
Spain
26.08.2026
Оцінка послуги:
good
Оцінка персоналу:
good
Час отримання/повернення:
good
Оцінка автомобіля:
good
Рекомендували б Ви нас:
yes
no
R**** P*** M*******
(1 резервація)
Spain
15.08.2026
Оцінка послуги:
good
Оцінка персоналу:
excellent
Час отримання/повернення:
excellent
Оцінка автомобіля:
good
Рекомендували б Ви нас:
yes
no
G******** V*********
(1 резервація)
Spain
03.08.2026
Оцінка послуги:
good
Оцінка персоналу:
excellent
The other staff girl was little bit rude but we were lucky with Kristiyan
Час отримання/повернення:
good
Оцінка автомобіля:
excellent
Рекомендували б Ви нас:
yes
no
M**** S**** T*****
(1 резервація)
Spain
01.08.2026
Оцінка послуги:
good
Easy and fast pick up but long waiting time for drop off
Оцінка персоналу:
good
Stoycho was very friendly and professional. We appreciate that he didn't force us to get the company's insurance when we already had our own!
Час отримання/повернення:
average
Оцінка автомобіля:
excellent
Рекомендували б Ви нас:
yes
no
E****** R**** G******
(1 резервація)
Spain
24.07.2026
Оцінка послуги:
good
Оцінка персоналу:
good
Час отримання/повернення:
good
Оцінка автомобіля:
very bad
Рекомендували б Ви нас:
yes
no
N****** P**** G****
(1 резервація)
Spain
22.07.2026
Оцінка послуги:
good
Overall, we were very happy with your services. Pick-up was slightly delayed due to a high volume of customers at the time, but the staff was absolute quality—they made up for the wait with their outstanding efficiency and kindness.
We do have a couple of suggestions for future improvement:
1. Regarding the gas discount cards, it would be very helpful if you clearly specified the exact discount for each petrol station chain. Since rates might change seasonally, you could include a sheet with the car documentation featuring a QR code linked to the updated discounts, so customers can easily check and decide what works best for them. We understood there was a minimum 3% discount, but on our last refill at OMV, in Botevgradsko Shose 264, it was negligible—around twenty-something cents on a €14 purchase.
2. The office space doesn't seem well insulated. Installing a green roof cover, for instance, could help regulate the temperature and lower your electric bill with a relatively small investment.
In any case, I assumed those pick-up and drop-off offices are temporary or currently undergoing renovation.
Lastly, we really liked the shuttle service between the airport and the offices!
Оцінка персоналу:
excellent
She was very attentive and efficient, and her English was fluent. She worked quickly and explained every detail clearly.
Outstanding service! He was also our shuttle driver upon arrival and pleasantly surprised us by quickly switching to Spanish. His attention to detail and excellent interpersonal skills made our experience so much better.
Outstanding service! He was also our shuttle driver upon arrival and pleasantly surprised us by quickly switching to Spanish. His attention to detail and excellent interpersonal skills made our experience so much better.
Час отримання/повернення:
good
Оцінка автомобіля:
good
In this model (Citroen C3) we couldn't locate the front fog lights, which we really missed during a few driving conditions in the area. We understand rear fog lights are mandatory, but having front ones would have been a great bonus for driving safety there.
Рекомендували б Ви нас:
yes
no
Alejandro Fraile Ruiz
(2-3 резервації)
Spain
01.07.2026
Оцінка послуги:
good
Оцінка персоналу:
good
Час отримання/повернення:
good
Оцінка автомобіля:
good
Рекомендували б Ви нас:
yes
no
P**** V****** B*********
(1 резервація)
Spain
18.06.2026
Оцінка послуги:
good
Just what they said.
Оцінка персоналу:
good
Really nice.
Час отримання/повернення:
average
Оцінка автомобіля:
good
Nice car, not a big engine but with a very low consumption.
Рекомендували б Ви нас:
yes
no
P*** T**** F*****
(1 резервація)
Spain
02.03.2026
Оцінка послуги:
good
Оцінка персоналу:
good
Час отримання/повернення:
good
Оцінка автомобіля:
good
Рекомендували б Ви нас:
yes
no
