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Відгуки клієнтів
Рейтинг
94.3 %
від 22178 відгуків Від реальних клієнтів
Рецензії за національністю:
(9578)
(1741)
(1543)
(1480)
(463)
(435)
(388)
(313)
Відгуки за місцем знаходження:
Останні відгуки:
Ivo Pesek
(1 резервація)
Czech Republic
24.08.2023
Оцінка послуги:
excellent
Оцінка персоналу:
good
Час отримання/повернення:
average
Оцінка автомобіля:
good
Рекомендували б Ви нас:
yes
no
E******* T******** T******
(більше 6 резервацій)
Bulgaria
24.08.2023
Оцінка послуги:
excellent
Оцінка персоналу:
excellent
Час отримання/повернення:
good
Оцінка автомобіля:
excellent
Страхотен автомобил. Препоръчвам!
Рекомендували б Ви нас:
yes
no
Nedelina Yosifova Dimitrova
(більше 6 резервацій)
Bulgaria
24.08.2023
Оцінка послуги:
excellent
Оцінка персоналу:
excellent
Час отримання/повернення:
excellent
Оцінка автомобіля:
excellent
Рекомендували б Ви нас:
yes
no
Andrey Stoyanov
(2-3 резервації)
Canada
24.08.2023
Оцінка послуги:
excellent
Оцінка персоналу:
good
Час отримання/повернення:
excellent
Оцінка автомобіля:
excellent
Рекомендували б Ви нас:
yes
no
Denitza Katzarska
Bulgaria
Bulgaria
24.08.2023
Оцінка послуги:
excellent
Оцінка персоналу:
excellent
Час отримання/повернення:
excellent
Оцінка автомобіля:
excellent
Рекомендували б Ви нас:
yes
no
S****** A***** M**** F***** A*******
(1 резервація)
France
23.08.2023
Оцінка послуги:
excellent
Sérieux, bon rapport qualité/prix
Véhicule neuf 1000km caddy wolswagen.
Оцінка персоналу:
excellent
Professionnel, souriant.
Rapide et efficace
Rapide et efficace
Час отримання/повернення:
average
Оцінка автомобіля:
excellent
Рекомендували б Ви нас:
yes
no
Christian Linus Mickael Vihma
(1 резервація)
Sweden
23.08.2023
Оцінка послуги:
bad
We booked a car for Sunny Beach, as we received the confirmation we noticed that it said Sunny Day and we immediately notified the company through email and did not hear back until the same day we were supposed to get the car delivered. That´s when they discovered the mistake and claimed that the car was 1,5 hours away but we asked them to just deliver that car while we waited. We were told they would send a different car from Bourgas but it would take 1,5 hours to clean it and prepare it for us which we agreed to. !,5 hours later the car arrived but it was not cleaned nor inside or outside and it was not serviced. aircondition not working properly and caused 2 of our children to get carsick due to the heat.
Оцінка персоналу:
average
Asked for information she was not legally authorized to ask for and would not give us the car unless we did everything she asked for. I was the only driver but she requested my wifes driverslicens and passport, she wrote down our debitcardnumber on a document instead for keeping. It took 2,5 hours to fill out all the documents, go over the car and all the damages and she finally claimed we had no insurance even though we bought top insurance.
Professional and helpful, polite and nice.
Professional and helpful, polite and nice.
Час отримання/повернення:
average
Оцінка автомобіля:
bad
The car was not cleaned and was dirty both inside and outside, needed service (the service lamp indicated) no washerfluid and indicated we needed fill up "Add Blue" before we had used up 25% of the diesel in the tank.
Рекомендували б Ви нас:
yes
no
Top Rent A Car:
Dear Mr. Vihma,
Thank you for taking the time to leave your feedback about our services.
We would like to clarify an important nuance regarding your rental.
You have booked your car on the website of our partner.
Under these circumstances, our company may act only an intermediary. Unfortunately, we did not receive information about the change of location either from you or from our partner until the date on which we were supposed to deliver the car to you. And when this information was finally sent to us, time for reaction was very short, so we delivered the car to you from another city to meet your needs.
We understand your dissatisfaction, in addition we would like to ask you to directly contact the company through which you placed your order to resolve this situation, and we, for our part, will be happy to provide you with the necessary help and assistance, since the satisfaction and comfort of our customers is a priority for us.
We remain at your disposal for any questions by email: customer.service@toprentacar.bg.
Kind regards,
Top rent a car
A******** R***
(1 резервація)
Germany
23.08.2023
Оцінка послуги:
excellent
Оцінка персоналу:
excellent
Час отримання/повернення:
excellent
Оцінка автомобіля:
excellent
Рекомендували б Ви нас:
yes
no
W** W******* M P******
(більше 6 резервацій)
Belgium
23.08.2023
Оцінка послуги:
excellent
Оцінка персоналу:
excellent
Час отримання/повернення:
good
Оцінка автомобіля:
excellent
Рекомендували б Ви нас:
yes
no
Hristina Vakareliyska
Bulgaria
Bulgaria
23.08.2023
Оцінка послуги:
excellent
Оцінка персоналу:
excellent
Час отримання/повернення:
excellent
Оцінка автомобіля:
good
Не можах да си вържа waze на телефона с колата. Нямаше място за телефона за да гледам маршрута директно от него и на няколко пъти докато шофирах той падна и се налагаше да спирам.
Рекомендували б Ви нас:
yes
no
