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Відгуки клієнтів
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94.5 %
від 4817 відгуків Від реальних клієнтів
Рецензії за національністю:
(9578)
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Відгуки за місцем знаходження:
Останні відгуки:
Nikolay Petkov Petkov
(1 резервація)
Bulgaria
06.01.2023
Оцінка послуги:
very bad
Като цяло незадоволително
Оцінка персоналу:
bad
Колата взех сам, беше паркирана на тъмно така че и да съм искал да я огледам щеше да е невъзможно
Бяха ми удържани £50 за петно, с големина около две стотинки и трудно забележимо, на предна лява седалка което не е било описано в предавателния протокол. Подобни петна имаше по предна и задна десни седалки и най-вероятно петното на шофьорската седалка е същото, но са пропуснали да опишат. Жалък мошенник
Бяха ми удържани £50 за петно, с големина около две стотинки и трудно забележимо, на предна лява седалка което не е било описано в предавателния протокол. Подобни петна имаше по предна и задна десни седалки и най-вероятно петното на шофьорската седалка е същото, но са пропуснали да опишат. Жалък мошенник
Час отримання/повернення:
good
Оцінка автомобіля:
excellent
Колата е ОК
Рекомендували б Ви нас:
yes
no
G****** R*****
(2-3 резервації)
Israel
05.01.2023
Оцінка послуги:
very bad
Принуждение к оплате 2 общей страховки; увеличение рента в 2 раза; и требование оплаты царапины на диске - по цене 2 новых дисков в Болгарии.
Оцінка персоналу:
very bad
Принуждение к покупке общей страховки второй раз. Я заплатил агрегатору booking ~350 €
За полную страховку !
Просто попытка кражы моих денег и использование карточки моей компании.
Просто попытка кражы моих денег и использование карточки моей компании.
Час отримання/повернення:
excellent
Оцінка автомобіля:
excellent
Я не посоветую в интернете среди читателей FB в Израиле - заказывать у вас в аэропорту Варны машину. Увеличение цены в 2 раза вместо 423.05 левов и требование оплаты в 450 евро- это просто воровство !
Требование общей страховки в компании( тем более ранее я заплатил общую страховку в агрегаторе booking- это наглость. Требование оплаты за царапину на 1 диске - по цене покупке новых 2 дисков в Болгарии: это воровство и наглость !
Я пошлю письмо официальное от имени моей компании в агрегатор возврата денег по страховке по цене вашего требования по ущербу. Я лично направлю запрос в мастеркард- запрет платы по аренде. И отправлю официальное письмо в полицию аэропорта варны за использование кредитной карточки моей компании в воровстве моих денег !
Рекомендували б Ви нас:
yes
no
Byulent Ismail
(4-5 резервацій)
Bulgaria
21.12.2022
Оцінка послуги:
very bad
Оцінка персоналу:
very bad
It’s not my first time renting a car from here.Usually when I rent a car someone comes with me to pick the car and take pictures aswell but when I went to pick up the car this time no one came with me to pick up the car or take pictures.Also because I picked up the car when it was dark I didn’t realise that the car was very dirty inside and outside aswell as some damage.I took some pictures with the damage when I went to pick up but you couldn’t tell because of the dirt until after the car was washed.I have proof from the next day showing the scratch on the car aswell as how dirty it was.
When I went for drop of they inspected the car and claimed that there was not enough fuel but im sure I had enough fuel .They charged me for this.I was also charged for the scratch I didn’t do .I’m not happy with the service and won’t be coming back here again.I’ve told my solicitors about this situation as I also have proof.
When I went for drop of they inspected the car and claimed that there was not enough fuel but im sure I had enough fuel .They charged me for this.I was also charged for the scratch I didn’t do .I’m not happy with the service and won’t be coming back here again.I’ve told my solicitors about this situation as I also have proof.
Час отримання/повернення:
good
Оцінка автомобіля:
good
Рекомендували б Ви нас:
yes
no
Stefan Hans Pleune
(більше 6 резервацій)
Netherlands
20.12.2022
Оцінка послуги:
very bad
Pay 97 lv for a wet spot from clotes , i tell them 10 time i can clean it it was not possible.. last time i rent by top rent a car what a bad people in varna airport.. i come every year 6 times to rent a car you can be also polite to youre quessts.. and i want my deposit for 503 lv back still now resive it on my credit card..!!!!!
Оцінка персоналу:
bad
Easy fast profesional
Some new boy trainer .. let me pay 97LV for a wet spot what a bad serivce not posible to speak and explain never again. My 502lv deposit still not back on my account..
Some new boy trainer .. let me pay 97LV for a wet spot what a bad serivce not posible to speak and explain never again. My 502lv deposit still not back on my account..
Час отримання/повернення:
average
Оцінка автомобіля:
very bad
No comment
Рекомендували б Ви нас:
yes
no
Jivko Dimitrov Georgiev
(4-5 резервацій)
Bulgaria
18.12.2022
Оцінка послуги:
very bad
Car was great, however, customer service was terrible. Absolute rip-off, they tried to charge me for damages on the alloy wheel not caused by me. On top of that, they claimed I was a smoker and charged me 50 euros for dust and leaves. I will not leave this matter like that.
Оцінка персоналу:
average
Rude and arrogant behaviour. Could not be asked to do his job 40 min before the end of the working day.
Час отримання/повернення:
average
Оцінка автомобіля:
excellent
MAKE SURE YOU TAKE A DETAILED VIDEO OF THE EXTERIOR AND THE INTERIOR OF THE CAR. OTHERWISE YOU WILL END UP PAYING FOR ABSOLUTE NON-SENSE MADE-UP “DAMAGES” WHICH WERE ALREADY THERE.
Рекомендували б Ви нас:
yes
no
S***** S*****
(2-3 резервації)
Sweden
01.12.2022
Оцінка послуги:
very bad
The terms of the contract are not respected.
Оцінка персоналу:
bad
Час отримання/повернення:
very bad
Оцінка автомобіля:
good
Рекомендували б Ви нас:
yes
no
Axel Johannes Limberg
(1 резервація)
Germany
26.11.2022
Оцінка послуги:
very bad
Оцінка персоналу:
average
not this guy-the guy who gave me the car a real motherfucker!!!!!
very good professional and friendly
very good professional and friendly
Час отримання/повернення:
good
Оцінка автомобіля:
very bad
Рекомендували б Ви нас:
yes
no
Top Rent A Car:
Dear Mr. Limberg,
Please provide us with information about the problem that occurred when picking up the car at customer.service@toprentacar.bg
Best regards,
Top Rent A Car
Itai Malul
(1 резервація)
France
20.11.2022
Оцінка послуги:
very bad
You took me a full day charge for one hour late.
The guy in the reception told that I would not pay for it.
He lied me.
Оцінка персоналу:
bad
Lier
Час отримання/повернення:
good
Оцінка автомобіля:
very bad
Рекомендували б Ви нас:
yes
no
Rainer Blume
(більше 6 резервацій)
Germany
09.11.2022
Оцінка послуги:
very bad
We were often customers of top rent. This time we were very disappointed. The tank was not filled up (60%), when it was returned alleged scratches were declared by us. Front left hubcap and right rear view mirror. The rear-view mirror had a paint defect, which comes from production. We have a separate parking lot in a closed complex and have not done any off-road driving. In my opinion, we were saddled with old damage or product damage. We were denied a bill even though I had to pay immediately. Conclusion: never top rent again. I expect a detailed invoice from you in a timely manner.
Rainer Blume
Оцінка персоналу:
bad
We were often customers of top rent. This time we were very disappointed. The tank was not filled up (60%), when it was returned alleged scratches were declared by us. Front left hubcap and right rear view mirror. The rear-view mirror had a paint defect, which comes from production. We have a separate parking lot in a closed complex and have not done any off-road driving. In my opinion, we were saddled with old damage or product damage. We were denied a bill even though I had to pay immediately. Conclusion: never top rent again. I expect a detailed invoice from you in a timely manner. Rainer Blume
Час отримання/повернення:
average
Оцінка автомобіля:
good
Рекомендували б Ви нас:
yes
no
Barak Mordechai Uziel
(1 резервація)
Israel
02.11.2022
Оцінка послуги:
very bad
I fulled the car twice, once at the night before the flight (early at the morning) and again (secondly) at the morning but the tank sensor showed that the car is not full, I explained this to Bogolyub but he said that he need a recipe, I didn't have it because I didn't asked for one because I payed only 2 euro at the second try. anyway the car sensor is not working properly. I even wanted to return to the gas station but when I wanted to get out from the airport i understand that i need to pay parking on the airport according to Bogolyub I should pay that too, anyway have running out of time and this lead me to pay 25 euro more then Ieeded to
Оцінка персоналу:
average
Час отримання/повернення:
very bad
Оцінка автомобіля:
very bad
Рекомендували б Ви нас:
yes
no
