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Відгуки клієнтів
Рейтинг
94.5 %
від 4817 відгуків Від реальних клієнтів
Рецензії за національністю:
(9578)
(1741)
(1543)
(1480)
(463)
(435)
(388)
(313)
Відгуки за місцем знаходження:
Останні відгуки:
V***** M****
(більше 6 резервацій)
Israel
01.09.2023
Оцінка послуги:
bad
Всегда был доволен компанией
Но в это раз был оштрафован на 60 евро за то что потерялся билет на стоянку (я не знал что билет обязателен)
Коробка передач не отрегулирована.
Оцінка персоналу:
good
Час отримання/повернення:
good
Оцінка автомобіля:
average
Рекомендували б Ви нас:
yes
no
Top Rent A Car:
Здравствуйте г-н Мокий,
Благодарим за Ваше ревью.
Как наш постоянный клиент Вы знаете, что мы никогда не таксуем неправомерно наших клиентов. При передаче автомобиля коллеги объяснили Вам, что необходимо обязательно при возврате авто передать нам ключи, документы и билет на парковку.
Мы надеемся, что данная ситуация не повлияло негативно на Ваше общее впечатление от аренды и надеемся увидеть Вас снова в числе наших клиентов.
Желаем Вам успешного дня!
С Уважением,
Top rent a car 
P***** M******
(1 резервація)
United States
27.07.2023
Оцінка послуги:
bad
The car was ok but the pick up team was terrible- not professional at all. Disappointing very disappointing.
Оцінка персоналу:
bad
I cannot tell if I have the right man because you have no picture but the person who processed my paperwork was bored, not interested, disrespectful. Only the minimum amount of service was provided
, and I had to press for that minimum
Professional competent, good man, good representative for your company
Professional competent, good man, good representative for your company
Час отримання/повернення:
average
Оцінка автомобіля:
average
Not powerful enough
Рекомендували б Ви нас:
yes
no
Top Rent A Car:
Dear Mr. Miolene,
Thank you for your feedback.
We are sorry to hear that you were not satisfied with our team. We always carefully select employees in our company and provide them professional training, so that all customers are served at the highest level. We would like to ask you to email us a little more information about your rental on customer.service@toprentacar.bg, as it will help us to improve the quality of our services.
Thank you in advance!
Top rent a car
N**** A** S*** K*** M*******
(1 резервація)
Pakistan
09.07.2023
Оцінка послуги:
bad
1- I wanted to extend for one more day there is no way I can extend without paying 25 euro extra to drop at the airport.
2 - WhatsApp and messenger messages will get me no reply .
Оцінка персоналу:
good
Great service to help us choose these car
1- I fueled the car in full. Went to handover the car. Office was close at downtown 9th July 12 pm . I kept searching for the parking took me 45 mints because roads were under construction. I was charged 18 euro extra. ( if this could be refunded would be great.) as I was at the door at exactly 12:00 pm and I showed the admin picture of my presence in the parking.
1- I fueled the car in full. Went to handover the car. Office was close at downtown 9th July 12 pm . I kept searching for the parking took me 45 mints because roads were under construction. I was charged 18 euro extra. ( if this could be refunded would be great.) as I was at the door at exactly 12:00 pm and I showed the admin picture of my presence in the parking.
Час отримання/повернення:
average
Оцінка автомобіля:
good
Considerable
Рекомендували б Ви нас:
yes
no
Bilyana Kalcheva Petrova
(4-5 резервацій)
Bulgaria
02.05.2023
Оцінка послуги:
bad
Колата бе неочаквано малка, а малката батерия беше допълнително неудобство.
Оцінка персоналу:
excellent
Час отримання/повернення:
good
Оцінка автомобіля:
bad
Добре е да обясните, че едните коли са с по-малки бетерии и пробега им е 200км, а другите са с по-големи и нямат нужда от толкова често зареждане
Рекомендували б Ви нас:
yes
no
Top Rent A Car:
Здравейте г-жо Петрова,
Благодарим за Вашето ревю.
За да помогнем на нашите клиенти да изберат най-подходящия автомобил за тяхното пътуване, на нашия сайт в раздел "автопарк" имаме подробна информация за всичките автомобили, с подробно описание на техническите характеристики, включващи капацитета на батерията, максимален пробег и други.
Вие сте наш редовен клиент и ще се радваме да Ви видим отново, а колегите ни от резервационения отдел с удоволствие ще Ви асистират, да изберете най-добрия автомобил за бъдещ наем.
Пожелаваме Ви хубав и усмихнат ден!
David Zaruba
(більше 6 резервацій)
Czech Republic
10.04.2023
Оцінка послуги:
bad
Me and my friends use Top rent a car regularly. We are satisfied. Until today. Charging a late return fee (by 1 hour) is ok. I get it. OK. But charging a fee for missing fuel in the tank? Unacceptable! Fuel refilled 3 km before the airport. A full tank!!! When I took over the car, 10, 15 liters of fuel were missing. This is quite common. I didn't deal. I don't care. I am a regular client. But I'll deal with it next time. And the question - that either I will be charged a fee for returning the car late, or for not refueling - unacceptable. I'm sorry to write a negative review today, but I'm really upset. I believe that today was an exception and I will be able to continue to recommend Top rent car.
Оцінка персоналу:
average
No comment
Час отримання/повернення:
good
Оцінка автомобіля:
excellent
Рекомендували б Ви нас:
yes
no
Top Rent A Car:
Dear Mr. Zaruba,
Thank You for Your feedback.
As we may see from Your booking, You were only charged for the late return, there was no charge for missing fuel.
Please, contact us on customer.service@toprentacar.bg. We would like to look into this further but need some more information.
Thank You in advance.
Top rent a car
Y*** S******* D*****
(1 резервація)
Israel
16.03.2023
Оцінка послуги:
bad
Оцінка персоналу:
bad
Час отримання/повернення:
average
Оцінка автомобіля:
excellent
Рекомендували б Ви нас:
yes
no
Top Rent A Car:
Dear Mrs. Dukler,
I would like to know more about your experience so I can help. Please email customer.service@toprentacar.bg and include the rental location, rental agreement or reservation numbers and your contact information. Thank you.
Holger Schulze
(більше 6 резервацій)
Germany
14.03.2023
Оцінка послуги:
bad
Оцінка персоналу:
average
Час отримання/повернення:
average
Оцінка автомобіля:
bad
Рекомендували б Ви нас:
yes
no
Top Rent A Car:
Dear Mr. Schulze,
I would like to know more about your experience so I can help. Please email customer.service@toprentacar.bg and include the rental location, rental agreement or reservation numbers and your contact information. Thank you.
Jan Bronstein
(4-5 резервацій)
Israel
08.03.2023
Оцінка послуги:
bad
Renting with you in Varna is totally different from Sofia. I was standing waiting in line for more than 50 minutes until I was attended. Your employee made a mistake when collecting the money from the deposit of 300 euros and instead of that I was charged again on the credit card. A charge of 600 BGN appears on my credit card that I hope will be returned soon.
When returning the car, the employee in the office told me that it is not possible to return the deposit and that it will be done at 7:00 in the morning, the time at which I am no longer in Bulgaria.
Now to wait for my money, Very bad experience for a GOLD client who will soon be PLATINUM
Оцінка персоналу:
very bad
Renting with you in Varna is totally different from Sofia. I was standing waiting in line for more than 50 minutes until I was attended. Your employee made a mistake when collecting the money from the deposit of 300 euros and instead of that I was charged again on the credit card. A charge of 600 BGN appears on my credit card that I hope will be returned soon.
When returning the car, the employee in the office told me that it is not possible to return the deposit and that it will be done at 7:00 in the morning, the time at which I am no longer in Bulgaria.
Now to wait for my money, Very bad experience for a GOLD client who will soon be PLATINUM
Renting with you in Varna is totally different from Sofia. I was standing waiting in line for more than 50 minutes until I was attended. Your employee made a mistake when collecting the money from the deposit of 300 euros and instead of that I was charged again on the credit card. A charge of 600 BGN appears on my credit card that I hope will be returned soon. When returning the car, the employee in the office told me that it is not possible to return the deposit and that it will be done at 7:00 in the morning, the time at which I am no longer in Bulgaria. Now to wait for my money, Very bad experience for a GOLD client who will soon be PLATINUM
Renting with you in Varna is totally different from Sofia. I was standing waiting in line for more than 50 minutes until I was attended. Your employee made a mistake when collecting the money from the deposit of 300 euros and instead of that I was charged again on the credit card. A charge of 600 BGN appears on my credit card that I hope will be returned soon. When returning the car, the employee in the office told me that it is not possible to return the deposit and that it will be done at 7:00 in the morning, the time at which I am no longer in Bulgaria. Now to wait for my money, Very bad experience for a GOLD client who will soon be PLATINUM
Час отримання/повернення:
average
Оцінка автомобіля:
good
Рекомендували б Ви нас:
yes
no
Top Rent A Car:
Dear Mr. Abada,
Thank You for Your feedback.
We apologize that you had to wait during the registration - usually the process of picking the car up takes not more than 10 minutes. but sometimes some of our customers, who arrive at the same time have to wait for a while.
Regarding Your security deposit we already have information that the amount has been returned to Your credit card. We apologize for the slight inconvenience and hope to see you again.
Have a nice day! 
Aptula Zaydin Cholak
(2-3 резервації)
Bulgaria
04.03.2023
Оцінка послуги:
bad
Оцінка персоналу:
average
Kogato az naex avtomobila ot gn Bogoliub toy kaza az vsicko proverix trqbva samo dase podpisete zastot nqma vreme da doyde sas men az proverix i vsicko bese ok ,na vrastane na avtomobila Gn-Xristo mi kaza kora na bagajnika lipska obqsnox mu che taka vzemax toy kaza trqbva da proverim za da varnem vaseto kaparo Za tova che korata lipsva trqbva G-n Bogoluib da napise v protokola edin normalen chovek platil kaparo kakvo da pravi s taz kora 🙃 sled kato trqbva da q plati az si napravix edno video imam i svideteli che nqmase kora,neka gn Bogoluib da proveri oste vednaj ida si pravi rabotata kakto trqbva.
Toi prosto iskase da si svarse rabotata kakto trqbva 👍 no v protokola nee napisal che stolchetata sam gi varnal toy bese tam i gi vidq mislq che ste si popravi greskata😊
Toi prosto iskase da si svarse rabotata kakto trqbva 👍 no v protokola nee napisal che stolchetata sam gi varnal toy bese tam i gi vidq mislq che ste si popravi greskata😊
Час отримання/повернення:
excellent
Оцінка автомобіля:
excellent
Рекомендували б Ви нас:
yes
no
Top Rent A Car:
Здравейте г-н Чолак,
Благодарим за Вашия отзив.
Ще направим обстойна проверка по случая и колегите ни ще се свържат с вас по имейл в най-краткия срок.
Благодарим за разбирането и Ви пожелаваме успешен ден!
Wojciech Radoslaw Lukaszewski
(4-5 резервацій)
Poland
31.01.2023
Оцінка послуги:
bad
Some of the people from Customer care are helpful but some of them behave like this is punishment that they have to work. There were few situations I asked some question and the reposnse was like "leave me alone, I dont want to talk with you" you can check email history to get more details...
Оцінка персоналу:
bad
Regarding pick-up: Ms. Nia charged us more than she suposed to - I was explaining to her that her calculations are wrong but she didn't want to listen. THis was for additional driver. Difference was gave back by after review by Darina Georgieva
on 8th of NOV 2022, 10:26.
Drop-off was quite good - Mr. Hristo did the work in acceptable time frame and we didn't had any problems.
Drop-off was quite good - Mr. Hristo did the work in acceptable time frame and we didn't had any problems.
Час отримання/повернення:
bad
Оцінка автомобіля:
good
There are two things about the car you should take care of. First are the winter tires - the one that were installed are worse than bad, this are the cheapest chinese/indian tires that do not have much friction while road is wet even if its more than 10 celcius degree. The safety level given by this tires is less than bad - there are plenty of other much better tires in the same price like nexen/debica etc. Second thing are rubber car mats. This are the same like tires the cheapest car mats that do not fit to this car at all. There were few situation when it goes under the pedals and block it which in more than unacceptable. I propose to purchase not OEM if you are looking for cheap ones but dedicated for given car. There are plenty of such on the market.
Рекомендували б Ви нас:
yes
no
